Knowledgebase: Web Hosting Related
Do you allow SFTP (Secure FTP) file transfers?
Posted by Support, Last modified by Support on 21 June 2011 02:09 PM
Yes and no, we can offer SSH access for our clients that are on our Linux shared hosting accounts, but only allow them on a case by case basis due to our high security standards. We also do support FTP TLS/SSL connections for all accounts. SSH FTP or SFTP as it is commonly called is a more secure way of connecting to a FTP account using a shell account (via a SSH session/server), and is more secure than regular FTP. SSH and SFTP encrypt data traveling over the Internet as opposed to telnet and FTP which transfer information (including passwords) in plain text. By using TLS/SSL instead of SFTP, the whole communication of the FTP channel can be encrypted, thus making FTP much more secure and is another option of encrpyting the FTP protocol without needed SFTP support or an SFTP client.

If you get a certificate warning message once logged into FTP using TLS/SSL, you can click the button to accept, always allow or something to that effect, that your FTP software might prompt you with. This allows the software to connect using our SSL certificate.

Please refer to your FTP software documentation for help on setting up a FTP connection over TLS/SSL.
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