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Knowledgebase : Web Hosting Related
If you are having trouble getting the Allow/Deny rules for IP address blocking/allowing in the .htaccess file, then your account may be on a server that has a web acceleration/caching system in front of it. To fix this issue change the rules to look like ...
All of a sudden my Joomla site went blank, I use a rocket theme (from rockettheme.com) for my site and how do I fix the Joomla Fatal Error: Warning: DOMDocument::schemaValidate() Error? This error has to do with your rocket theme, apparently there i...
With AISO.net, yes they are protected from SQL injection, cross-site scripting, website defacement and many other types of attack techniques including the OWASP Top 10. However your not protected if the hack does not use one of these methods or they know ...
No, but please refer to our hosting plans for the data transfer limit.
Yes. We are pleased to have customers around the world and we're as close as your computer. If desired, we can host non-US domain name extensions.
Yes and no, we can offer SSH access for our clients that are on our Linux shared hosting accounts, but only allow them on a case by case basis due to our high security standards. We also do support FTP TLS/SSL connections for all accounts. SSH FTP o...
Please visit our FREE Downloads section for a list of available scripts.
AISO.Net is not an Internet Service Provider (ISP) and does not offer dial-up service. That is, you can dial, via a modem, into our servers and get on the Internet or the Web. You can obtain this service by such commercial outlets as AOL, PacificBell, Fr...
Yes and no, we can offer SSH access for our clients that are on our Linux shared hosting accounts, but only allow them on a case by case basis due to our high security standards. We also offer Key Authentication, this can be enabled by putting your public...
Yes, if you have SSH access to your account then you can setup cron jobs by adding them to the crontab via the crontab -e command. You can also setup up to 5 HTTP/HTTPS based cron jobs per service in our control panel, to call out a cron script on your w...
Yes, please visit our Affiliate page located at http://www.aiso.net/affiliate-program.asp
No, our office hours are Monday through Friday 8am to 5pm Pacific Time. After hour support is available via e-mail and will be answered within a timely fashion; and sometimes live web site chat. Since our servers are checked daily and our system is...
AISO.Net offers does not offer a shopping cart, although our web hosting plans do support shopping carts. Please review your shopping cart requirements to see which plan is right for you. Popular shopping carts we support are X-Cart, Zen Cart, osComm...
No, we currently do not offer chat rooms or programs.
Yes, our data center is completely Solar Powered. We generate our own electricity which Makes AISO.Net an environmentally friendly company. Our datacenter is located about 80 miles North of San Diego, California, about 80 miles East of Los Angeles. W...
Yes, we support the following databases: MS-Access (Microsoft Access) via your database folder when you FTP in to your website. MS-SQL (Microsoft SQL) MySQLPostgreSQL (You must request this)
AISO.Net supports third level domain names with any of our web hosting packages, such as "name.yourdomain.com via a domain pointer.
eAccelerator is a linux installed server-side mechanism for boosting PHP performance. If you have web pages that you have changed, but when you go to them in your web browser they haven't changed, you can try one of two things. First make sure you hav...
Our software configuration makes use of a custom HTTP header to determine whether some user is logged in or not inside Joomla. To allow this do one of the two following options. 1. Simply append this code below in the "function onAfterInitialise(){ ...
Try using the following formula to estimate your web site's monthly data transfer. Don't forget, this formula excludes any extra drains on your bandwidth usage, such as a spike in visitors to your web site, downloading files from your web space by v...
How do I fix an error that occurs when trying to do a redirect on your home page, but a password protected directory comes up with a 401 error when trying to access the password protected directory? To fix the problem you need to modify the ".htacce...
You can make sure SVG files load correctly on our shared hosting by specifying the MIME type by adding the following into your .htaccess file in your /html folder: AddType image/svg+xml svg svgz AddEncoding gzip svgz
Our linux hosting servers are a case-sensitive file system. In other words, file.html and File.html are not the same file. This is different from Microsoft Windows, which does not have a case-sensitive file system. On Microsoft Windows, file.html, File.ht...
Backing up your website is a necessary step for all users. Be sure to read our "How often do you backup my site? When do automated backups take place?" article for an overview of how backups are maintained for our servers. Our control panel includes a...
To perform a traceroute under Windows: Click "Start" on the Windows Desktop, then "Run". In the prompt which appears, enter "command" and click on "OK". At the command prompt, enter the following command exactl...
Add the following below to the /html/.htaccess file and it will automatically redirect any traffic destined for http: to https: RewriteEngine On RewriteCond %{HTTPS} off RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R,L]
You can turn off AISO's caching software and/or HTML optimization software by adding the following into your .htaccess file in your html folder. To turn off the HTML Optimization software add the following: ModPagespeed off ...
You can change plan types at anytime by sending your request to our billing department via e-mail. Please always include you domain name.
To password protect a directory. Create or edit the file called .htaccess and enter into the file the following: AuthName "Protected Area" AuthType Basic AuthUserFile /var/www/vhtdocs/userwebXXXXX/html/.htpasswd Require valid-user In this example rep...
To password protect a directory. Create a file called .htaccess and enter into the file the following: AuthName Password Protected AuthUserFile D:\Html\Users\userwebXXXX\Html\.htpasswd Require valid-user In this example replace the XXXXX with the number...
On new web hosting accounts that are ordered over the internet and payment confirmation is made online, your account is setup in less than 5 minutes. For over the phone orders, will have your account up within 12-24 hours. We begin processing your ac...
How to add Mime-Types using .htacces In case your web hosting account is not configured to serve certain mime types with the proper content type. You can change this using .htaccess file. For example if you need to configure your server to display ASX f...
To Ping a web address or an IP address with Mac OSX click the Finder to make it active and from the Go menu select Applications. The Application window will open. double click the Utilities folder. The Utilities window will open. Double-click on Ne...
Many customers who host Drupal websites use Drush and may want to use it in our in shared hosting environment. This page describes how to install Drush in your shared hosting account with AISO First, establish SSH access to the server if SSH is enable...
Here is a simple way to redirect your primary domain to a subfolder on that domain. For the purposes of this tutorial it will redirect to a subfolder at /blog. This is useful if your WordPress blog is installed to a subfolder and you want the main domain ...
How to setup Django with our shared hosting servers? Using virtualenv for Django and other Python frameworks is very easy. With that ease comes portability, just in case you need to move the site to a VPS or different shared server for any reason at any...
Some PHP scripts suggest using "php_value" or "php_flag" commands in .htaccess files, as in this example: php_value include_path ".:/usr/local/lib/php" php_flag display_errors Off php_value upload_max_filesize 2M This can be done within the .htacc...
Use the auto intstaller to find applications for your website, install them, and keep them current. * 1. Introduction * 2. The APPLICATIONS BROWSER tab * 3. The MY APPLICATIONS tab * 4. The MY BACKUPS tab * 5. How to INSTALL an Applicatio...
The Web Acceleration Service for Shared Hosting automatically optimize the delivery of your web pages so your visitors get the fastest page load times and best performance. There is over 30 POPs around the world that automatically caches your static files...
Yes, our servers support Mac. Both windows plans and linux plans can be selected and interacting with a web hosting server is platform independent. This means it doesn't matter whether you use a Mac or a PC to connect to our servers. The servers themsel...
Moving your website can sometimes be quite a challenge - you want there to be as little disruption as possible to your visitors and clients; a seamless transition. This guide provides some tips for moving your site to AISO.Net's servers. Plan th...
The add media button in my wordpress 5 install is not working, how do I fix it? There is a major wordpress issue with anyone using 5.0. If you have issues with the "add media" button not working, try this first. You need to open the "wp-config.php" fi...
Administrative Contact: The person authorized to communicate with the domain registrar/hosting service on issues relating to the domain name/web site. Apache: A popular"brand"of Open Source Web server originally created from a set of patche...
Referral logs(access logs) tell you the web site from which visitors reached your page. They are not available since they use up server resources, we recommend using Google Analytics and Webmaster Tools 
An SSL certificate provides a secure encrypted connection between the server and the users browser and also states that the site is trusted by a 3rd party, or a Certificate Authority. The job of a Certificate Authority is to confirm both from and to loc...
No contracts. You can choose to pay monthly, quarterly, semi annually or annually. Longer payment terms are available which will give you a larger discount. Please contact our sales department for more information. Payment types are as follows: - ...
Virtual Domain means having your own domain name (http://www.yourname.com) without having to install expensive server hardware, software and network infrastructure. With a Virtual Domain, you utilize our server's storage space and processors, as well...
Microsoft Windows (NT) and Unix (of which there are many varieties, or flavors, including Red Hat Linux, AIX, Solaris, SuSE and more) are computer operating systems. Both Windows NT Server and quality Unix implementations are enterprise application s...
Traceroute is a utility that shows you the route through the Internet between your computer and a specified destination computer, for example - aiso.net. Also it displays the amount of time each hop took. Traceroute is a handy tool to find out where...
When AISO.Net hosts your Web site, we place it on one of our very fast, state-of-the-art, computers (also called "servers", since they "serve" content up to Web surfers) which are designed specifically to host Web sites. The high-...
AISO.Net can make a home for your Web site on the Internet. This is called "hosting" a Web site. It is similar to having a street address on the World Wide Web. Once you have an address, your Web site can be viewed by virtually anyone brows...
AISO.Net connects to the Internet backbone through multiple redundant connections. Since 1997 our connection to the Internet backbone has never failed because of this multiple connection configuration.
AISO.Net is available by phone and e-mail to help you with your Web site specific questions. Tech support is open for phone support from 8am - 5pm (Pacific Time), Monday through Friday. We encourage our customers in need of assistance to send e-mail...
Currently we do not offer any and recommend using Google Analytics.
What version of Ruby On Rails are you running? We are running the latest versions of the following: Ruby: 1.9.3 Gems: 1.8.24 Rails: 3.2.8 Your ruby app must work with these versions or higher, as new releases come out our servers are updated to newer v...
AISO.Net is a female owned business. Our doors were opened at the beginning of 1997 and we provide service to clients from 150 countries worldwide. Our clients come from as far away as Kenya, South Africa. Our customer base varies from small busines...
If you experience one of the following, your web pages are blank, you are getting an Internal Server Error, infinite page redirection errors, or your pages are not working correctly and they may have worked on other servers; then this usually can be fix...
Why when I password protect a sub-directory and try going to the folder Wordpress gives a 404 error? This problem comes from the rewrite engine Wordpress uses to make search friendly URL's. Wordpress makes a .htaccess file in the root folder of it's inst...